Refunds, returns and exchanges
If you want to return or exchange your order for any reason, we are here to help you!
The buyer has a period of fourteen calendar days to withdraw or proceed to an exchange, of the day when the consumer or a third party other than the carrier and appointed by the consumer takes physically possession of the property. However, from the nature of the products sold by Shanthary Fashion, we reserve the right to demand the reason for retreat. We also reserve the right to assess whether the product has not been used before its dismissal. The product should in no case be carried, neither washed, nor any action that would destroy the new condition of the product and would prejudice its future marketing. It must be returned to its original packaging with the label hanging on the product. Consumer responsibility will be engaged in the depreciation of goods resulting from manipulation of goods other than those necessary to establish the nature, characteristics and proper functioning of these goods.
Direct costs for referring goods are borne by the buyer. This referral must be made without excessive delay and, in any event, at the latest fourteen days following the communication of the decision to withdraw from the contract in accordance with article L. 222-9, paragraph (5). This period is respected if the consumer returns the goods before the expiration of the fourteen days.
We offer free shipping costs in the context of an exchange for the shipment of the new product to be exchanged. You can return your product to obtain a credit for a future purchase, a different product or a refund depending on the initial payment method.
- Promotion articles are final and cannot be taken up or exchanged.
- Returned items must wear their label and be returned to their original packaging.
- Returned items must not have any visible sign of wear or use.
To make a return or an exchange, please follow the following steps:
- Connect to our online return portal using your email address and your order number.
- Choose the products you want to return or exchange in your order
- Return all the articles using the Mondial Relay label provided in your package.